FAQ

General

No, our products do not pose any electrical risk because they operate at low voltage. There is no risk for your children to handle or play with the products.

Each letter, number, or emoji is housed in its own box. The products are securely delivered to you in these boxes.

The outer layer of our products is made of ABS material (polymer), while the inner layer, where the LEDs are placed, is entirely aluminum. They are designed to withstand high falls without sustaining damage.

Our products are compatible with Type-C, Lightning, and DC-12V adapters. The highest efficiency is achieved with the DC-12V adapter. When purchasing from Configrator, the DC-12V adapter is automatically included in the price and shipped with the products.

The products are compatible with various energy sources. For optimal performance, plug them into a standard outlet. Alternatively, they can also operate when plugged into a power bank. Simply connect the Type-C Cable to power them with most powered devices.

The on-off buttons of the products are located on the Connector M3 device, which is included with the products. The products will not function without the Connector M3.

Products can be returned within 15 days of purchase.

Shipping

The delivery time for our products is 1-3 business days.

Yes, we have the option of self-pickup from our store.